SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's fine. It came almost quickly. I checked for validation-the card is original. Generally buy expensive, but at any discounts and promotions it turned out cheaper than in the MSC at 1000 + rubles. I buy here the third time, always the original Samsung. I recommend this store.
Excellent card, fast delivery. Thanks to the store!)
Excellent store, fast delivery. Card original, with adapter. Thank you!)
Very good best service thanks
aun no las pruebo pero se ven bien
Funciona perfectamente
Product installed working perfectly. Recommend (using for Samsung S6 Lite storage expansion)
Great memory card! The characteristics correspond to the description on the site! I checked her program h2testw through usb2.0. Quality was very satisfied! Definitely recommend to buy. Great store! It is willing to contact and performs all the requests of the buyer! Thank him so much for that!
The flash drive works, everything is OK
Otrimano schvidko. Without screaming and not testuvav.
marche très bien
Everything corresponds to the description. Original!
Not the first time I place an order in this store. The product fully corresponds to the description. The store quickly sent the order. Great Store!!!
Well packaged, the product received fits the description in the ad. The "tick" (V sign) was on the product packaging and the microSD. For the 256GB card, it is made in Philippines. I've also tested it with "Samsung Memory Card & UFD Authentication Utility " It is a genuine Samsung card, no issue. However, I also tested it with "h2testw" and "CrystalDisk", datas were far below my expectation -see picture- (I didn't use any flashdriver to make the tests, I just put it in the reader slot of my computer - 2 y.o - since I've got one) Maybe, the material or driver were not adapted for the card full potential? Anyway, it was bought for the N* Switch. and there were no issue for the identification.
Still haven't tried it yet
Good flash drive, fast jump injection, I recommend
Заказ получил , всё отлично. Посмотрим как будет в работе. С продавцом не общался.
I order a second time, everything is fine
Thank you.
Thank you very much, hope for another such cooperation with you in the future.
all good, as expected
Great
Ok
Arrived very fast but still not tested.
Dear store! The price has arrived. Correct. I wish you a nice day, József