SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Great arrived quickly product
Everything is fine, the original card. The speeds are good, the volume is real. This time I took on 64 GB, but in general, this store took everything from 16-128 GB
Conform to the description
Very fast shipping. Good surprise. I recommend
Excellent. Until Novosibirsk two weeks. Recommend.
very nice and quality product , very fast delivery thx 10+++
It came quickly to the store I advise
good
The parcel came in about a month can take a little longer. Everything is whole and not crumpled. Flash drive original, everyone is happy! I recommend these Samsung flash drives and the store!
Very satisfied with the purchase, both for the price and for the store, and very especially with the product, which is of contrasting quality. Also, much speed and efficiency in shipping: less than a week, and to note that there has been Christmas Eve, Christmas Day, Saturday and Sunday.
All is well. Fast. Haven't checked yet
Carts are good packed. Turning Victoria to the end of the battle blokhank-everything is twisted.
In the DVR works.
good card nice
All according to the image, mSD memory and adapter.
Thanks to store for fast shipment and delivery. Samsung utility check result: Original.
Super fast
It came quickly, the card is excellent, thank you.
It came quickly. The store in this regard is well done! Looks like an original card. Adapter included. I recommend the goods and the seller.
Shipping fast and terrific
Thank you!
Given the truth, it came quickly enough. We'll check the map in action.
Excellent SD card! Fast shipping! I recommend to everyone this store! In addition, the seller put the card reader for USB, for this it is a special thanks!
All right everything corect and me that I'm glad I'm late tiwnpo