SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Коробка была прмята, но это не беда, товар был цел, все работало. Инструкция максимально понятна. приложение работает и с русским языком. все видно и слышно!
All OK
Very good product. Well packaged. Fast shipping. I Recommend this product and this store!! Thank you very much for your attention
It's for gift, when I know how it goes I'll leave new va va loration
Great as described.
Super fast
All great and super fast, I recommend the store
Still not installed, but arrived a overnight ..
3 antenna fake, connected one. To connect, he played with a tambourine. Backlight is OK, the picture is footnote. Tracking works. Microphone sensitivity weak
Very nice camera, can control movement from the phone, has night vision. It got stopped at customs and I had to pay additional 8 dollars, but otherwise very nice.
funciona muito bem
Got to Ng (cdek-brake!), nutrition on pts. Short USB cable, with a connection wisely, well, there is no Lan (it's my fault, did not look around). Works, writes... (as can)
very satisfied. excellent quality
Setup was quite painful but everything is working well now. Great qualuty and responsivity
Уже три камеры. ВСЁ работает.
good
Today within gotten via post.nl. Product is well packed arrived and the quality of the camera will be fine because I already have a 4 numerous cameras have of this brand. Super geprijst and good.
Everything works, I will take more, I recommend
Excellent goods
Delivery fast camera whole brought Courier. Turned on works but has not yet connected.
Price is cheap dish Connect this easier yo Picture quality is okey Lens for fine details and movable come Okey
It's fine. Works. In principle, it is not difficult to connect.
Am satisfied. Received in 5 days. Testing
The goods are delivered quickly, everything works. Very pleased with the purchase. Thank you very much to the store.
The goods came intact quickly enough for two weeks, I take it for the second time, the cameras work reliably in mode 24 to 7 already for six months, everything works reliably well. The store is reliable.