SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Прибыл товар в заводской упаковке плюс еще их упаковка.Все дошло в целости и сохранности. Часы в рабочем состоянии. я очень доволен.
Delivery fast came 2 weeks before perm. Packing is good until I opened it, for a gift.
Great and arrived in the right times
Very good advise and came quickly
Took a while to arrive due to COVID delays, easy to set up and pair with phone, feels comfortable on the wrist. easy to use
It's a watch. Not much more.
очень долго шел заказ, больше 90 дней ушло чтобы часы дошли до меня
Good watch. There is a connection with the phone. Moderately gramoski, the hand is used. The strap is very nice. Holds water.
Все нормально, спасибо, пришло быстро до Оренбурга
Very happy with the purchase, came 5 days earlier than they should, very much surprised, the hours are pleasant to the touch, they sit well on the hand, in the instructions all in detail painted.
All right.
Came, because of the quarantine went long, the quality is good, the store responsive to the message is responsible
Very nice and good quality
All ok
Чехол отличного качества, пришел быстро, продавцу 5 звезд))
The watch for some reason did not send. Waiting for your money back
Watch fire, though there is no vibro, well, the signal is weak...
Good quality RELOG. Due to the COVIC19 it took a little longer to arrive but it was worth waiting. I recommend it. I recommend this store.
Hours are not working
ToBap He oT/7paBJleH. Bo3BpaT /7oJlHblú. 3aka3blBaJl cuHue.
Watch very good, and really and waterproof!
The watch is super, but until I figured out how to handle the phone on the dial, so that calls come.
muito legal
The goods did not come. The money was returned.
In appearance, very much nothing, of the minuses too short time of illumination.