SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast all ok tested and gave you cane with movie games and programs and very well store super recommended
This is the second order set-top box from this store. I ordered a friend, because as always, only a rear programmer can customize it. In fact, everything is simple. In the last firmware, the jambs, which were already fixed by their hands. Who does not update and does not download from the play include location determination. In general, my advice to put the symplobox (4 PDA to your help). HD videobox + torrserve and wink ultimate our everything. For firmware through the computer will need an adapter usb and at both ends (dad-dad). If you have a TV with support for CDR, then in the settings check that the parameter is disabled, and SDR to HDR is on (last optional)
Perfecto
very nice, works fine, no problems for now, arived ahead of schedule
The parcel went 10 days because of the stupid IML delivery-three times carried the delivery date. On the product itself, there are no special complaints, but you need to finalize
Excellent goods, everything works without complaints. 5 stars!
Fast Delivery
so far, perfect thanks store :)
Excellent TV box, thank you to the store
Top device
Thank you !
The goods received, personal quality. I recommend the store.
It came quickly, straight to the door. The prefix fire pulls 80 gigs through the торрserv. Recommend.
The order was brought by the courier in a week and a half. From the jambs: the protective film on the console is very late. But it's only a film, the prefix itself without damage. I haven't tried it yet.
Received in good condition thanks
The prefix works without complaints. Well packed, it saved. If possible, do not order IML delivery. His console found in the yard, crossed through the fence. In the rain. I see this game for the first time.
To the north Caucasus 7 days-Super delivery. Boxing really liked. Thank you.
It came very quickly. I asked the store for the keyboard Russian, sent instantly) I can only recommend it! Does not overheat.
ras
The parcel came very quickly on the fifth day. Well packed, the quality of the goods is credible. When operating, a confident WiFi signal is required. Sometimes hang applications, but not critical. In general, everything works, loading is quick and does not slow down when rewinding. In principle, the console is satisfied, many settings for the user. The rest can be viewed at the 4pda Forum.
Arrived to description still try it looks all ok I will keep updated in case of problems
Delivery 3 days in Mo, brought a courier. I bought it as a gift for Ng. Time for testing is not yet, just checked, connected via Wi-Fi and via HDMI, I looked at the video in yutuba-it works. The native console console, as they wrote, smells like plastic. Aeromouse thing.
Thanks quickly like everything works only one minus a bunch of unnecessary and English TV programs
Arrived whole, the prefix connected without problems. It is a pity that "out of the box" neither movies nor TV can be seen-we need to look for ways to configure.
Everything works