SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All connected and works. You need to get used to small keys at the joints. I'm writing from her.
Vertical right? Why order and days also no come kind misbecome? Finish lightly like iPhone easy implies not only Touch pad recognition does not even worse for you The only space bar or smaller or hot keys Not familiar with Arthur become familiar with try to double-yes. ㅎ And charging cable is what pin is you
Great product. I knew the keyboard was a QWERTY but it does not bother me. I know the location of the keys so instinctively I find myself there. He's pretty quiet and that's cool. The whole seems solid. I am satisfied
Difficulties in switching the layout on Android
excellent, thank you!
Perfect
Delivery by fast courier. The keyboard itself is nothing, connects to both the computer and the phone. On quality and ergonomics expected more, but will go.
Very practical, small (surprised by how portable it is), durable. Advise everyone wanting to use a keyboard with Bluetooth for tablet or phone. Can switch between modes Windows / Android / iOS easily.
The keyboard works, but with the connection there were difficulties. To switch to Russian, you need to turn it on in the phone settings for the keyboard
Good with Huawei P30 pro
Nice store highly recommendable
Did not like the absence of mouse keys. Cannot drag windows in Windows. In the rest-an excellent keyboard with an amendment to compactness.
Very good
Connect it to my samsung s10 + and everything worked perfect, it's been very useful for me to take notes when I don't have my computer around. I totally recommend it.
Very good product so far, the quality is amazing :)
Good keyboard, plastic can be better, but for the price it is excellent.
It works properly but you have to press some keys to write. It would be appreciated if you would also include a protective case.
It totally covers my expectations. I highly recommend. Keyboard made with firm and vigorous material. I will continue to test it to leave further comments. A thousand thanks to the store.
Very good. Compact. The way that was looking to use the phone. The shipping was very fast, great store.
Fast shipping, arrived well packed. I had a problem with the keyboard setup and the vendedore helped fix it.
Excellent product. Arrived perfect but later than expected
Foi o produto mais rápido que recebi no AliExpress. O tamanho do teclado permite digitar bem, e de fácil transporte ao dobra-lo. Estou muito satisfeito.
Just read the description. At first my iPad not the keyboard menu Bluetooth but did the update to iOS 14.3 and later detetou. The TouchPad works. Am Portuguese, and the ç, Will,, â, Ã work keys that originally are not (which is normal because the keyboard is not the PT language). Ç and ç-is key to side L; Ã and Â-these accents are next to enter key; will and-these accents are key with chavetas curves and straight right.
Corresponds to the description. Tablet on Windows, connect normal.
All good