SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are super, after 4 days was already at my door! There are no complaints, I order already second headphones. Recommend music lovers
All in all, we both are pretty satisfied by the quality, sound and features.
For their money, very cool ears! I bought my mother as headphones for TV.
It's okay, the store is good. Quality at altitude! Recommend.
the look and feel (especially the feel) of the materials are of the highest quality. The way the headphones feel when I put them on is like nothing I've ever experienced. Again, all the other headphones I've bought and tried don't even come close. The sound quality is also exceptional.
These are amazing ,The built-in microphone is great and the noise-cancellation is helpful during those calls as well. Battery life is extremely good.
I'm very happy because I meet my expectations, it's bigger & better sound! I recommend it all
Very quickly sent the goods!!! Track was tracked at every stage. Headphones exactly as in the description. Everything works!! The sound quality is chic! Highly recommend.
Excellent headphones are very convenient, cover the ears completely and do not press on the ear shell. Light, beautiful. Manual in Chinese and English with drawings. Headphones liked, the store-too. Track tracked. Recommend.
Good headphones for your money. Delivery within 2 weeks, the headphones are quickly synchronized with any equipment. I recommend the store and the goods
The headphones are very light, the sound quality for this price is very good, connect very well and quickly, A little pressure on the ears, but a few hours with them is bearable.
very nice product, the sound is perfect.
Brought in 3 days. The Courier contacted me and at my request brought to another address, as I was not at home. Headphones work well. I recommend the store.
great product
I ordered 11.11, the headphones came 25.11. (Nizhny Tagil). It didn't work! On November 18, an SMS came from IML about the confirmation of the order, the 25th called and brought in within an hour. For an order with Ali, it's very smart. The headphones themselves are laptop, there is no name of the manufacturer either in the documents or on the box. Includes a cable for charging and an audio cord. Problems with switching did not arise. With the smartphone Samsung connected perfectly, with PC I had to reinstall the driver for the Bluetooth module. Found the difference in the quality of sound-from the smartphone play purely and detailed. With PC worse, especially after wired Sennheiser noticeable difference. There is a connector for SD card, can in theory work as an autonomous player and radio. The radio plays, but Crists, the player has not yet been tested. In general, for their money, the quality satisfied. The design is beautiful, light. Comfortable ambushurs, sat for about two hours and not tired. The headband does not impress something super-reliable, but, again, for their money is quite.
The order came very quickly and was well packed. Headphones really liked. Thank you very much to the store.
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
Thankfully, this store offers best so far
For their money, very picky sound. Menu in English and Chinese. In English, something to understand is hard, terrible sound and pronunciation.
Good headphones, for a child or a girl with small ears just right, the sound of norms is not super
Normal headphones, brought the courier.
Very good. Thank you.
The goods came in 8 days, the sound is not bad, in appearance as on the site, according to time, I did not check the battery, my ears are too small for children's ears but also took for the child, store recommend
Super fast delivery, in two weeks the parcel delivered to me by The Courier. I bought it as a gift, checked everything works. I did not communicate with the store, there was no need.
Good headphones. Decent sound, comfortable ergonomics. The baby is happy.