SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It seems to work fine.
Headphones are cool, the sound is excellent, for heavy music is not even very bad. Delivery 9 days, with tracking were problems, in general 10 of 10
Good sound, loud, quality is more than good, especially for such a cost, delivered the day after purchase
Good product, low price, fast delivery. I recommned this store. The goods correspond to the photograph. Good seller. I RECOMMEND!
Good material!! Sounds Great! The mic works perfectly!!! Very good product cost-value
Super recommend sound very well hear and pretty soon future
The goods are just super. For such money, you will not find anything better. Delivery is fast, thanks to the store. Volgograd has reached 9 days in advance
Generally cool and super, thank you for such an excellent product
наушники просто топ 5/5 качество звука топ удобство классное всё понравилось, пришло в течении двух недель просто оху***льны!!
The headphones are very good, the sound is just a bomb quality fire, the goods came quite quickly. You can safely order, the goods are excellent, you will not regret it.
Товар пришёл быстро, 14 дней до спб! Покупала мужу в подарок! Чехол очень неплохой, упаковка - выше всяких похвал! Ещё не опробовали! Позже дополню отзыв! Спасибо продавцу, всем рекомендую
good product, nicely packaged
The store I recommend quickly sent, the order of headphones of good quality, I speak like a music lover.
Perfect.
Headphones are so-so. They're not worth their money. Not recommend.
Top Headset!!! Very good Quality!!
To Yekaterinburg a week. Brought home. For your money, just a bomb. Stable communication with the phone up to 10 m. Until I used it for a long time. A little hard on the ears. Designed for small Chinese heads, a little more. In general, norms.
thank you for yor shipment.
works and looks graet
It will.
The article was sent correctly, but it took two months, a little over the top, when the islands take at most 20 days, in nvio I don't give you a good note but in the rest a 10.
Everything works well, everything works, the box is not crumpled, everything is whole. Sound good. Recommend
The goods received quickly, delivered to the apartment. I took it for a gift. Seller Thank you!
In principle for good
Very fast shipping! In Ukraine came for 2 weeks! Sound Quality and Purchase is happy!