SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came in 20 days, pacomate, everything is intact. Purchase super satisfied! The drone resists the wind well and is perfectly controlled. The bag is also comfortable and well sewn. Photos are not bad. This is my first quadrokopter of the current class and as for a beginner I'm delighted with this model.
I am very disappointed that I couldn't receive my money back!! I wrote few times that I didn't recieve the product. I don't understandi why you closed this ticket
Started, works.
Beautiful drone, activated the Times shame that there are no instructions in Italian!
Delivery took more than 2 months. Ordered 11.11.20. Corresponds to the description. Started despite the frost, everything works.
good
Products well upon receipt. Yet it is driven by the pussy is industry or
Great a super good drone in value for money, a jewelry with all the features of the greatest. In bonus delivery in only 3 days
Arrived in 24H all as the description we will test :)
Top produit
Amazing drone! Great quality!
Haven't tried it out yet but everything looks to be good and as described. Shipping was 7 business days from Poland to Czech.
As Dobar cijenu Dron for here. Recenziju ostavim Nakon korištenja.
좋아요!!
Ordered 18.11-dostarczone 20.11 (Canada) Really from stock in Poland. Multikopterek for such a price is super. Thanks działającemu RTH (I checked) is really idioto resistant. If komuś it przyda-after input mode return "low battery"-returns, but gives you even ability long flying within and for height 20 meters (no lands still), up to start after a few minutes flight (about 7-7.15 Volta) Final return to space start and Lands (+ - 2 meters). When zmierzonym anemometrem Wind ~ 15 km/h, and in porywach 21 km/h- 22 minutes flight!! (for 100% ). Unfortunately, trafiłem for defective kamerkę-20 % photo/video in the right lower not sharp. Używajcie solid cable charging, will be faster, These thin give big drop current. General recommend salesman-wrote delivery 3 days and was in 2 days. Even one-huge delay transmission obrazu-2-4 sec. probably goes by server in China.
Just arrived, I haven't tried it yet, I hope it's in a position.
The clock came as in the picture, beautiful, go whole , without defects.
Excellent drone price quality. All declared functions work. Stabilization is good even with a small wind. Take additional batteries to enjoy the flight. 3 AKB is enough for about 2 hours to fly and shoot. The camera is quite good quality. Put the radiator on the video chip immediately the picture is more clearly. The control antennas pulled out both on the drone and on the remote and reached a mark of 1370 meters on the field. Wi-Fi antennas also replaced and glued to the body after which the picture is stable up to 450-500 meters a further with delays to 1000 meters, then he loses the signal.
The order came before the designated minimum, brought by The Courier, the packaging is decent, the whole copper, batteries, all three are charged, almost at maximum, tested, the purchase is satisfied, while there are no complaints!!!
Best drone I've owned so far. Very fast shipping!!
Everything came, the complete set works, very long delivery. More than 60 days.
Fast Delivery Max 500m back video not terrible
A little less than a month in Krasnoyarsk. through Almaty for some reason. The drone is cool. I'm learning.
all is ok, equipment as described. Not tested in flight yet.
Great drone. Works well. Free blisteringly fast