SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
прикольная колонка понравилась )
I'm in love with speakers. I have 3 at home and now ordered some more to give as presents!
Everything is as always excellent. Super column, loud, high-quality.
Excellent column, super satisfied with the goods, delivered quickly
The speaker is smaller than i was expecting but voice quality and volume is higher than i thought. I like it :)
Звук отличный
Amazing product, sounds great for your price and size, hope the battery holds up pretty, we still have to try thoroughly, I'll go back to shopping because I thought aver ordered the plus and I got the normal one.
A good column, the sound level is average. I expected a louder column. Quality is excellent
Box Top
The column is excellent, the sound is pleasant clean, packed very neatly. Came in less than 2 weeks straight to the place of residence, the Courier is an adequate normal person.
Fastest shipping I’ve ever saw here.. 2 weeks China 2 israel
Great column! For your money-chic!
Arrived before 30 days Pro, came very well packed, as always. On the box, it is very good, loud sound, only distorts a little at maximum volume, the price you pay,'re .. This is the 5 ° that same model already bought… Recommend store, and product And a tip very good, is always good buy in combos, out cheaper ..
Super column! Packed perfectly. Beautiful. Loud. Durable. Bought microcd. The child is happy. Now we have music everywhere. The sound pleased even professional sound cutting, which said that the sound is worthy for its size. Delivery of days to Kiev. In general, I recommend.
Thank you so much for making it arrive today 24th the day before Xmas my hubby is already playing it ,hes suppose wait until tomorrow lol, The sound is amazing he loves it going to reorder after Xmas few more , Very happy cant fault it in any way ,Can see the neighbours may have to close there windows tomorrow as he will be bringing it to the Barby for sure , Thank you very much and have a lovely Xmas day tomorrow
The column is less than it seems in the photo, but very high quality. At the bottom of the mini suction cup, on a flat surface it is clear. The sound is loud enough for its size and speakers. The design is cool, the child is happy. Recommend!
The noise column, not expected the sound is clean and loud, reached in 6 days
Beautiful and excellent sound, thank you!
I ordered 2 PCs, it came in a sausage, one package is a little sign. Columns for a gift, very cool. I did not communicate with the store.
Very good product, it even serves adornment, and it holds 6h or more, I arrive super fast, and it sounds great.
For your money, top column, sound norms.
За свои деньги неплохо, но можно было и лучше, так как присутствует фоновый шум от динамика. На громкости всё более менее нормально, бас присутствует.
Very good small speaker that responds effectively. Nice sound balance. Thinking again, I would probably have taken a 20W.
Ok
Column quality. Nothing luftitis does not creak. The buttons are pressed. During transportation, the box did not crumple, you can at least just as a gift :). Loud if you are near her. Plays quite qualitatively. There are even attempts to play bass.