SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description
Excellent quality
Everything is super. The picture is excellent
After reading reviews decided to buy. I took this kit for installation at the cottage. Delivery is made by courier service IML. All the way corresponds to the description. The Registrar is small in size, hard has not yet installed. Cameras are good. The camera body is made of aluminum alloy with powder coating. Lens with a focal length of 3.6mm. There are 4 LEDs of illumination (2 IR, 2 white light), IR filter, there is a black and white mode, with low light, IR LEDs are turned on. Good quality picture. I recommend to buy.
Delivery from Russia to Russia was not faster than from China. On the boxes were damage and dent on the body of the Registrar. Fortunately, the performance did not affect.
Order from 11.11 was delivered 24.12. EMS shipping. Cameras norms, but the delivery of goods is too long.
Excellent cameras, but very long delivery.
I'll do it again. Cameras are steep and with the store can be negotiated. Thanks again.
Deliuvery came very fast. Satisfied with a purchase! Recomending!
I have no objection, all OK
Top! Quickly arrived. And really good quality
Cameras working, just tested them. Will have to put them up and see how they do for some time and come back with a review if anything changes
Everything inside one box with cables and everything included, and for this prise its just awesome cameras quality its also perfect, just superb
Everything works
Très bien
Good store, fast delivery, product exactly as described. Thank you.
Все отлично. Доставка в Красноярский край всего за 8 дней, супер. Всем рекомендую продавца. Товар в отл.состочнии.
Everything is working properly. Fast shipping. Product complies with the description. Content complete. Warmly recommend salesman. Very good contact.
Excellent video recorder and camera! Fast shipping! In Russia to Hmao in 1,5 weeks.
FAST DELIVERY. DIDNT CHECK THE PRODUCT YET
Cameras connected, work. Not yet installed
Bardzo fajny zestaw. wszystko działa. Niestety 1 kamera nie przesyła obrazu. po dyskusji i założeniu sporu sprzedawca oddał pieniądze za 1 kamerę. Reszta działa rewelacyjnie. Trochę problemów miałem z dostępem do informacji dotyczącej aplikacji na windows (CMS). OGÓLNIE POLECAM
Probably the coolest video surveillance kit on Ali. Key advantages: microphone, speaker, floodlight, smart detect people in the picture, convenient remote interaction with the DVR via mobile and PC. Top
Great set, having the same but older version at home for two years, im not worried about their durability. This version obviously has smarter software with facial recognition whitch looks good, rest seems same, recommend
Everything is perfectly packed, 1 camera connected, everything works both day and night. I brought the courier DPD. Shipping from 11.11 to 23.12