SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am really thankful to the store for setting such a good price for
It's safe to say it's the cheapest online. The store is my hero!
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
even better than i expected!
не с чем сравнивать, поэтому скажу, что часы хорошие. с приложением возникли некоторые сложности - setrack2 не хотел регистрировать часы (т.к. код часов шестнадцатизначный, а в поле для кода можно было ввести только 15 знаков), приложение dowear часы увидело, но дозвониться на часы сначала не было возможности, т.к. постоянно была занята линия (эта проблема решается просто, как оказалось: при забивке номера в телефонную книгу не нужно указывать код страны, т.е. для России номера в телефонной книге часов должны быть не в виде 8 923 ..., а просто 923 ..., например). Микрофон у часов тихий, при прослушивании окружения слышно только голос самого ребенка и то, если он руку держит около головы. Фотокамеру не проверяли, фонарик яркий. Про батарею пока ничего сказать не могу - часы пришли заряженные на 60%, за сутки использования (пара звонков, настройка часов) разрядились до 50%. Позиционирование хромает - то более-менее точно часы определяются, то погрешность в пару километров.
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
Constipation
liked the material. it's awesome!
ВСЕ ОТЛИЧНО
super super super. in Azerbaijan arrived for 2 month though Covid 19. Arrived in time. Everything is excellent. My son was so so happy. I am agree with stores. They are ✌✌✌✌✌ and it is okay with watch. Works well. I advise only this sellers. Thank you sellers and aliexpress so much
Very fast shipping
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
very good
Came exactly for 1,5 months. Taking into account the crisis and post of Russia delivery of norms. The clock was neither zero until I knew what and how to add a review later
Thanks for the work, everything came in good quality, I'll rate 5 stars.
genial
no doubts, a great
great , totally worth waiting for
Exceptional!
This is amazing. I think I will order another one
loved the watch it ships from singapore ❤ with a nice package
The clock came but it was like our mail started as always. All packing as from the back but with the goods is all right
Grandson lives it
As I can judge from my own experience, the best online are sold in this very store. Great!
everything is good! Thank you!