SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llegó rápidamente a Chile, la carcasa es plástico firme y la correa es de Silicona, bastante bonito... No he probado el funcionamiento, debo probar sus funciones aun.
The materials are exquisite to be such a cheap product and the product presentation is very good. Watch out when you turn it on the first time you can have a good scare with your strong vibration. For everything else I say I'm very well a week early on the product.
My product came smoothly very chic. Thank you ..
Small, neat. I bought my son. As long as I'm happy.
Great Clock, for this amount. Everything works. It was 20 days before Dagestan. The only thing I want to sweep on a sunny day is the brightness of the screen. Very badly visible in clear, sunny weather. And so the order is satisfied. Recommended store. All the way tracking to customs. After customs, they're out of sight. and missing was found at the Post Office, 7 days after they stopped tracking.
I love this watch. He's already the second one he bought. Very good company and reliable. Communication via sent messages, also very good and fast. I recommend this store.
Good watch
Product follow the description. Had some problems with the sensitivity of measurements. But the watch is beautiful and comfortable.
Product arrived early. Very functional and beautiful. Use in day-to-day without concern.
Very good.
Very good
Great service
Very good watch.
envio suoer rapido llego chile en 2 semanas. muy buen producto este es el segundo reloj que compro y ambos funcionan perfectamente.sin dudas lo recomiendo
Very fast shipping to chile.
Came quickly) Long could not figure out how to use
The product was received in an undamaged package and in excellent condition. Fast delivery. I express my gratitude to the store for the excellent service. I'm very satisfied.
Top!
Everything works, good packaging, quickly realized, everyone is happy.
As usual a great product. This was my 6th order:)
Very good product
ok!
Much more elegant Live! Very nice and meets the descriptions.
Everything is OK. Regards
Product exactly as advertised.