SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am happy with the watch
Exact description to the product taught point very good value point price the product is phenomenal. I'm delighted with this watch. He has everything I needed.
Came quickly, everything is whole, the box is not broken, work, the application is easy to install on the iPhone, connected with the clock, like all sensors work, my son likes
All OK. Shipment szła 2 weeks. Watch wydaję to be neatly wykonanym. Was charged to 50%, after o'clock "fun" and testowaniu watch still was 50% battery. For 100% battery naładowała in 30minut. Display picture is bright and clear. Measurements heart rate or blood oxygen saturation are miarodajne (compared with measurements of medical devices), pressure Measurement określmy as "close". Of course all know that all measurement wskazywane on clockwork need take with a grain of eye. Cons: * Too fast wygaszający up Display Watch * Not all in application and clockwork is translated into Polish General as per the price is positive surprise. As most recommended!
The store of a good watch came very quickly compared to other sellers! Hours satisfied, thank you to the seller!
Very good watch. All works without Problem. Applique very czytelna. Watch has a number of disks and in appearance very reminiscent of other topowy model. For the money really worth.
Fast shipping, great quality.
There's no proof but at first stand up that it's going well
All right, easy to connect recommended, the functions I haven't tested yet,
Excellent watches and very fast delivery. All as in the description and very like
Excellent smartwatch.
Conform to the description
Ordered two hours. Come on time. But on some watches very weak vibration, even at a high level, sometimes it does not even feel when notified. The second vibration was excellent.
The clock corresponds to the description reached in time. They keep charging. Slightly slow when turning your hand. Sensors work well. Especially liked the sleep sensor. With the application and the phone synchronizes. Through the application you can change the dial. Thank you store.
Day lay in the water work ,8, the battery holds a month without recharging
Very beautiful smartwatch, as described, I would buy again…
I am very satisfied with the product delivery was very fast are congratulations.
muy rápido, excelente calidad
Like whole. I'll add it later!
Come quickly. All as stated in the characteristics. Packing for the time of transportation is not damaged. I recommend sales and products. The watch looks great on the hand.
The second I buy and everything is perfect, I recommend the store!
Good
Bardzo fajny zegarek, wszystko działa jak należy bez problemu łączy się z aplikacja. Do Polski doszedł w 14 dni.
Watches super
Excellent watches are satisfied with everyone, they measure the pressure of the pulse, carchart