SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bien
There are a couple of scratches on the case, but generally normal And touch control is actually uncomfortable for me
Corresponds to the description. Sound of medium quality (price-quality). Sent fast. To the Irkutsk region reached 16 days IML
Excellent service, everything equal to description, arrived fast
They work pretty well pair up fast and you hear pretty good quality the good they have is they charge when you put them in the box you don't see battery life
Brought home. I ordered a friend. She seems to like it.
Very good
Everything came exactly as in the description. Delivery in just 3 days! Excellent, I'm very surprised and happy! Headphones are cool, you can hear well. When talking, the subscriber hears well, it is convenient to talk like this. Purchase is happy! Thank you very much store!
Good quality!!!
Good sound for the 8 eu I paid for.
I'm very satisfied
Work normally, the sound is normal
I take the second headphones from this store. Both times fast delivery, courier to the door within a week. I like the quality of the goods, previous bought a year ago. During the year there were no problems. On the second purchase there is a small discount. I advise everyone this store
Normal headphones but after wired you need to get used to sound good. Thank you.
Everything perfect, my daughter is super happy.
OK OK
Order came on time quality is good, basses of course not very, Strongly beat in the ears to listen if you can remove the bass or on the player to reduce them then yes the good ears will go Communication they keep it well on Bluetooth but when you answer calls, I can not hear it well and he does not when I I answer calls then they hear interference some similar to interference in the walkie-talkie hissing, music Listen well only ears in different languages speak when you turn them on or off one in English and the other in Chinese then both in Chinese Pass do not know how but then speaks English keep the charge about 4 hours of course little but I put them at lunch in the case and they will recharge then they are enough for Longer
All class! Ordered already third, everyone is happy!
Headphones are excellent. The order was sent by the store super fast. I also received quickly, brought a courier. The sound for their money is generally fire, they do not fall out of their ears, the size is what you need. Control is simple, synchronized with the phone also quickly. The case is large, it has a USB output, apparently you can recharge the phone, but I did not try it yet. In general, I recommend both the goods and the seller
The order came in a week. Quality.
I hear they're good, I have not tried yet! But arrived well packaged.
Headphones came well packed, working, volume
I honestly didn't expect anything good for that price, but I was wrong. Delivery by courier directly to the door, the package is excellent, connections to the phone in general without problems and excellent sound! I recommend all both the store and the headphones!!!
Callus remover
Excellent headphones, the sound really surprised, at such a price!!