SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones came well packed, working, volume
I honestly didn't expect anything good for that price, but I was wrong. Delivery by courier directly to the door, the package is excellent, connections to the phone in general without problems and excellent sound! I recommend all both the store and the headphones!!!
Super fast shipping, ordered 20th September and it arrived 28th
Packing will withstand atomic impact, courier delivered to the door
Not so bad, for the price you have you hear fantastic and connect super fast
Son liked, play loudly .
To Irkutsk in 30 days, headphones fire. Delivery SDEC, safe and safe, even boxes are not crumpled, I recommend shorter, you can take
We drove for a long time, but it's worth it. Connected easily, complete set, work smoothly.
Fast Delivery
Received this morning in a padded packaging of plastic, battery at 88%, very good sound quality, I recommend!
Arrived for a week. It works like normal, did not have time to use it.
The product came exactly as advertised, I recommend the store.
Thank you. Goods received.
Everything works good sound
Good quality headphones, everyone is satisfied. delivery is fast.
Good earphone
The parcel came, everything is super working, delivered by courier.
It's OK. The only thing that did not like-up to the arrival in the CDEC in Moscow there was no information at all. Even about shipping. And delivery to SDEC took one and a half months.
The product corresponds to the description, the instruction in English, the kit includes several seals.
Very good product, recommended it
Everything works. Let's see.
All Super ordered second time quality is good, delivery from Russia 3 days
Genius ¡¡¡¡
Good headphones.
I did not check, there is no possibility. I bought it as a gift.