SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it. Its a real run little toy to print these mini sticker pictures. No they are not the best quality BUT they are great quality for what they would be used for.
Fast shipping.Item is as described.I'll totally will buy from this store again
Very portable and economic fast photo printer. Easy to hook up with iPhone the only downside is the battery doesn't last long enough, but to me, it's acceptable.
I bought this for my 14 year old daughter for Christmas. She loves it. The stickers are more durable than I expected.
Very good, works fine
This works so well! Having such a good time. Printing pictures of my grandchildren.
Not very understand how to print with self-adhesive paper, help
Got everything right, very fast, believe that 1 Month 1 month and a half. Loved, now just testing.
One of the best toys I've ever had!
Took a pic of my “brown eye” and stuck it on my enemy’s back. It was a sweet prank
Great gift! Easy to connect to the Bluetooth and great for printing instant memories.
I love this little printer. It is small enough to fix in your purse. It makes a great printout. Just remember it is a small picture.
The pictures are amazing, but i suggest to turn up the brightness before printing so it doesn't come out too dark!
Awesome!!! Delivery in 2 days by courier home.
I arrive in good condition all very father
I'm delighted with this mini-printer and he is so small so pretty it is impossible not to fall in love. The app works. And that the photo was printed clearly it is necessary to edit the photo in advance to make with black and white and dark colors to make even darker then printing photo will be good
sayang saya harus bayar bea cukai lagi dengan harga lumayan mahal
Very satisfied with my purchase. Printer that works perfectly
Awesome. As described, very easy to use and with a thousand possibilities. My kids are thrilled. Paper lasts a lot and it's a wonder you don't have to replenish ink.
Прикольная штука. Хорошая четкость печати! Мне не очень нравится отрыв- буду отрезать ножницами! А так супер! Можно фоткать распечатываемый элемент и обрезать фото, можно в программе перипейдж самим вводить необходимый текст! Если вы печатаете текст, который сами пишете в программке, то изображение выходит очень четким, если с фотки, то игра света имеет значение и фон может темнить немного. Спасибо товарищам китайцам за такой чудесный девайс!
Excellent quality, product arrived in good condition
Delivered very fast, well packed. Perfectly complies with the description.
All good, thx
Easy to use and portable
I love it!