SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! it took less than 10 days to arrive. great communication!
Excellent product! It came all impeccable, super easy to use and it works all right. I arrive in estimated time. Recommended 100%
excelente! fácil de usar y muy buen material la compra llegó antes del mes
Great! Delighted with the purchase, I didn't imagine they were going to look so good, super original! The best purchase I 've ever made, wonderful!
Works very well. Easy to use I recommend
Perfecto
I LOVE this little printer! Received it today after a long wait (due to Covid) and have had so much fun playing with it. The picture quality isn’t awesome, but is pretty good for what I will use it for. Super easy to use and will be awesome for adding pictures and notes to my planner, journal and more! So happy!
Fast shipping. Highly recommended
Excellent Product ..... Delivery service is good. I recommend dealing with the store .....
Perfect cutting like satisfied'm
All perfect shipping in two days
Everything is very cool! Delivery a little longer than a month)
Moscow, from order to delivery 5 days. Printer, connected to the TF without problems. I took for marking boxes, cans and so on. Smart
alles ok
super contenta, llegó en 4 días y es igual que en la descripción. No imprime como una impresora portátil más cara, ya que deja granulado y si las fotos son muy pequeñas se ve peor pero ya lo sabía y la forma de impresión no queda horrible, le da hasta un toque chulo, compre también el pack de papeles y todos genial a excepción de uno blanco que viene manchado de tinta azul, pero con quitar ese trozo de papel a quedado solucionado.
It came quickly, everything works
Just received it in the mail. I can't wait to try it!
The item is of good quality and size, the sticker paper is a little hard to rip though.
Quickly
Very fast, very good condition, works very well. I recommend this Walker!
용지만 시켰어요. 빠진 것 없이 잘 왔고 케이스도 잘 맞네요.
From the moment of order to the moment of receipt it was a week, although the shipment was in 3 days. Packed very well. The box of the printer itself is not crumpled, you can give. Everything works. There is an app at Russian. In use is simple and convenient. Thank you to the store, I recommend))
Get in few weeks only
I arrive very fast in very good condition. Perfect I fascinate exactly what I expected to fall in love has quite a few functions thank you!
Pretty good