SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O teclado e o mouse são excelentes, me surpreendeu positively a qualidade. Só a configuração no PT BR as vezes muda or acute place accent, but nothing that causes trouble. Rewarding Everyone.
I ordered it on August 25th and it came to me on September 29th well packed full no problem though it has no user manual and it cost me a lot to install it every time I want to use it I have to link it but it's just like the pictures.
Everything works. Not immediately connected, I had to read the instruction but now the tablet works simultaneously and the mouse and keyboard on Bluetooth, very convenient. The quality is excellent, the mouse is quiet pleasant to the touch! Thank you!!!
Keyboard top Everything works Only here I can not figure out how to connect to a smartphone to change the language
Everything corresponds to the description and with the tablet clave and mouse friendship is excellent and what is most important is that the language changes when changing language CONTRL + probel without any crutches I advise everyone
The order was delivered to the house for 4 days after the purchase, very quickly and conveniently. Everything works fine. I have Digma 3000
Excellent Product
Oooochen well sealed, works without noise, which is very good at night, the mouse also does not hear clicks, store Thank you
Bought the Spanish keyboard 10 in. Is small but in 2 days already got used. Easy to carry. The keys are in positions a bit strange. Ex: The Ctrl is not the last left. Connect with the PC as the mouse. After some minutes without using it is stand-by.
Everything is fine. Works as stated. Thank you.
Arrived fast.
Shipping very fast takes 3 days now only need to prove it
The keyboard connects only by Bluetooth, and the mouse can both BT and 2.4 GHz. The eye shows that initially this is not one set. They even have cables for charging different, although both microUSB. In general, both two work well. They look good. Comfortable and stylish pair. I would have bought it for the second time.
It came very fast. Was very good packaged. Working properly on every device which is noted in the ad. Charge time is less and the batery power is strong. Thank you very much!
Arrived quickly good quality
Recommend, very good workmanship, all works
As it comes out in the picture, I loved the mouse
Clave and mouse fire, delivery mega fast. To the store Thank you so much!!!
Great set. Took for Xiaomi TV.
Пришло все целое, упаковано хорошо. К планшету и мышь и клавиатура подключаются без проблем
Fast delivery, neat packing. The mouse is top, it is silent. The matte texture shows the tasks of fat but otherwise pretty mouse. The bluetooth works perfectly. For the keyboard, the bluetooth works properly, sometimes the connection stops but just press a key to make it work. Small and practical keyboard. Lack of small adhesives on the back of the keyboard so that it remains stable and does not move. The keys are a little noisy but for the tiny price is ok!
Good, I love it. Everything works very well.
Ordered on January 7, 2021, delivered on January 25, 2021 to the Omsk region. Everything is super! Thank you very much)) in case of which I will complement the review.
I liked the goods very much, everything is super. Shipping fast. The product corresponds to the description. Seller advise
Very good items I recommend the store.. thank you