SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping to France. Unfortunately, the camera was defective (presence of lines on the image). Contacted, the store offered me to send back a new camera, all very quickly. Camera of good quality and especially, an excellent seller that I recommend!
Product exactly as the photo. Excellent cost benefit, really like the camera Logitech C920! plugged the USB she already works! Comes in papalook (what transpires be original/Without marks use) arrived in 39 days and not taxed! Super recommend
Product excellent quality! Purchase made in 23/11/2020 and in 24/12/2020 in miners-Goiás. Product arrived well packed, was not taxed, no problem! Very satisfied with the quality of product, sharp images and recordings and quality! Offers all what is promised!
Very pleased. The quality of the picture, it should be seen. I ordered two at once and was not mistaken.
No busques más! resumiendo.... si buscas una camara con una calidad de imagen excelente, buen sonido, calidad en materiales y acabados y facil instalación es esta!! en Amazon España está a a 90€ y es la misma, nada de replicas, original 100%. la compré para usar tanto para clases online como para streaming, no hace efecto ojo de pez, no te coge toda la habitación, asi que es perfecta! rapidez en el envío y protegida en el transporte. recomendado totalmente
It came in 3 weeks in Krasnoyarsk.
Very good!
Works fine. Good image quality.
Delivers what it promises, excellent video quality considering the value, very good!
It took a while to get! But working normal! Worth
Good product is nicer-shipping is too late contact me ~
POKAZIVAET KLASTNO.
Top webcam! to price!
nice spare camera. image is ok. In OBS I have a better image with contrast a little down and luminosity down too for a more natural look...
Very good! Really compares to a Logitech C920, not taxed, recommend!
камера супер, HD качество, автофокус. Картинка четкая, есть автофокус фиксация где то за 1 секунду, а то и меньше. Проблем с подключением нет, воткнул и всё!!! Шла до Ставропольского края 1 мес. Трек отслеживался.. Рекомендую... Фотки выложу позже
Excellent!
Thank you, the camera got. Everything is intact). The quality of the picture is no worse than on Logitech c910. Camera satisfied
After a long wait and some experiences I finally have the camera. I put her to work and it works perfect. I recommend you acquire it.
Very good product and excellent service from the store. Thanks!
Good
Webcam good for those looking for money.
Fastest sending. Not only the is pleasing. I got the AF925 first in my windows system installed, Dor has an older Logitec installed. Windows remembers only after a restart connecting another camera therefore it is important the PC, if connected (plugin) to restart. Important was for me: On my Linux notebook tested it. Because macOS based yes like Linux also on Unix. I 've Kubuntu 20.04 installed. And as program to test me kamoso library installed. It Loopt Super! This camera works so under ubuntus 20.04 , Windows and macOS. The bracket is optimal. Fits on the bildchirm also with narrow margin And also on the table up. Untern Topsy is a standard thread, because fits the tripod of my camera well. See figure
Fastest sending. Not only the is pleasing. I got the AF925 same on my Linux notebook tested. Because macOS based yes like Linux also on Unix. I 've Kubuntu 20.04 installed. And as program to test me kamoso library installed. It Loopt Super! This camera works so under ubuntus 20.04 , Windows and macOS. The bracket is optimal. Fits on the bildchirm also with narrow margin And also on the table up. Untern Topsy is a standard thread, because fits the tripod of my camera well. See figure
The camera looks good.