SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice the watch, just like the photo and comes with a gift bracelet. I haven't been able to make it work on iPhone yet, but I tried android and everything ok. I recommend it. It took about 10 days to arrive in Chile and about 10 more days to reach my home.
Better than what you see, I mean by the way the screen looks, I thought it would be of lower quality, though despite being IPS it looks great, besides it doesn't look like any cheap watch, I liked it, especially for your destination, birthday gift
Long don't nacieszyłam watch has a very delicate crystal glass somewhere musiałam punch and me snapped need careful. Unfortunately nowhere not wymieniają these szkiełek :( So this watch cool image recommend Delivery very fast
Delivery in two weeks, according to the description
Delivery in two weeks
Chic
I love it!
Watch have come!!! Easy to use!!!
Watch I order the second, very satisfied with the quality, put as a gift another bracelet female
The watch is just great! Very high quality! Came well packed, in a box that is a huge plus, as I ordered as a gift! Delivery from Russia by courier in 4 days. Includes a wire for charging, and a device for adjusting the strap. The clock works fine, the menu is in English, but without language knowledge you can choose the desired function. As a gift, another bracelet) very satisfied!
Very nice watch of good quality
Alles super
Ok
conforme a la description
Recommend very good product.
Watch nice, good quality. Little short holding battery, but generally is OK.
The clock was delivered whole, were well packed. All functions work as far as possible.
The clock reached Krasnoyarsk in 12 days. Packed well. Problems with connecting to the smartphone did not arise, downloaded the application and immediately ended. Externally exactly as in the pictures, my wife really likes. The charge is held from 5 to 7 days. All declared functions work. Purchase satisfied.
Came quickly, beautiful, convenient, but the charge is kept only a day no more.
Don't accept the product time second, so I don't have that say on the product itself... לצערי-בעייה in as Seem. store all time knot... Pig money. recommend heat .... ננסה order time third might finally receive watch
Exactly as in the description, The very attentive store, I long to arrive but for mail problems in my country
Received within 4 weeks
Had no problems with this store recommend.
Everything corresponds to the description, but it did not come quickly. Thank you store.
Très bien.