SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well
Delivery by new mail, curve Horn, very quickly. Yes, the thing is not small, it's good if the laptop is on the table, I have it on the stand. Many attachments in the set, you can convenient to choose for better contact with the laptop. I stopped very warm, I'm happy, noisy, but no more than a fan, that everyone in the heat is humming, you can change the speed, pulls out hot air, suitable for someone who has a grid from the cooler on the side, took a stand, missed, and this thing is still nothing. Please note, when delivered by new mail, you pay for the delivery)) minus but quickly.
отличная штука, довольно мощная
All according to the description of auction. Fast shipment to Poland. Recommend.
It cools quite well, the connecting cable is good long and the product is quite quiet. He arrived in his well-protected box and 2 weeks earlier than expected
All right, complete.
Description consistent to store. Easy to assemble. It pushes out a cool air from the opposite end.
If the temperature is quite low, although the maximum if it makes noise, it does not set very well, if you're the one that moves the laptop, it's not going to be very comfortable.
I am satisfied with your service and products.
Всё как на фото продавца.
Just a godsend! Everything works great, the temperature really reduces. It came very quickly + - 2 weeks (from China to Ukraine). The nozzles came up perfectly. Connectors do not close. If your laptop is just worth it and you do not carry it, it's very convenient. I advise everyone!))
Arrived fast and working well
In love with this caper, it lowers the temperature of any laptop very fast and does not sneeze as a base
Very fast shipping
Very fast delivery to Kazan.
I'm fast.
All Super
not for hp 8770W rest all good for that price!
Product quality construction for good, but efficiency excellent! Temperatures if kept on average 15 to 18 degrees lower in normal use (classroom video and word) and 10 degrees stress tests (80 without the device and 70 with)
It came fast and works well! I recommend it.
14 days before the MSC. Took it at the post office. It is necessary to bother, raise the laptop from the surface. after adjusting the degree by 5, the temperature fell. The cable is short. better to order a stand.
Product meets the store's offer, keeps my notebook in low temperatures and in several weeks of use there are no problems
Пришло очень быстро. Всё подошло идеально. Температура стала на 10-15 градусов меньше. Я доволен. Спасибо продавцу
Everything ok, the only thing the cable a little fair
Excellent cooler quickly came, who needs to write a producer recommend!