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Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. We want you to fulfil your orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.

Our primary goal is making our customers happy, so everyone who shops with us receives the following guarantees:

Refunds are not available under the following circumstances:

How do refunds, returns, and exchanges work on The Chroma Shop?

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

 How do I request a refund, return, or exchange?

Handling returns is an essential part of running a business. The Chroma Shop is here to help! We have put together the following steps to make this process easier:

  1. In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@thechromashop.com and include the evidence if required.
  2. After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA.
  3. Your customer must return the product and provide a tracking number.
  4. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
  5. In order for The Chroma Shop to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.

 You can do it by sending a message on the Contact Us page.

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