SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good reçu!
Perfect. Fast shipping. Thanks!
THANKS)
I haven't used the product yet. But I've ordered before and product is as described. Original product!
Very good store , fast shipping , thank
The same description is exactly an excellent packaging envelope and the last thing I would never recommend buying
Excellent SDD, took a coupon, it turned out cheaper than Russian prices
The request arrived in the best condition and was installed a large difference in speed and performance of the normal hardisk
Instagran @ lsimports2020 Product quality, shipped quickly. Computer looks the Pope-léguas. Seller recommended
As described currently working well. Very good Fife star
SSD wonderful, arrived in 15 days, 100% original.
Seller 100% recommended
All perfect and fast. My PC looks new, has gained a lot in fluidity. Very happy with the purchase
the best ( recommended )
Looks great, the shipping has received really fast. Here is results by speed write/read test – this test checked by SATA – USB Type-C adapter, so the results are pretty good. Seller A+++, Thanks!
Excellent SSD disk, the laptop turns on in 5 seconds. very satisfied with the purchase!
The goods are super, came in 10 days in Kiev. Installed, very satisfied with the purchase.
Oceni bistro.horoshii product
Super.
The post was made within 24hs already with tracking code working, arrived in Brasília in 15 calendar days without fee and well packed (incredibly or even a crumpled in box!). Was promptly recognized by Samsung magician/crystal disk and had not been used previously (ie product New original). Production Date: 08/10/2020. It is aluminum housing and has 512MB of DRAM DDR4 + SLC Q greatly improves durability and capacity writing SSD. Gives 10 to 0 in any other SSD in the same price range. (SSD without DRAM, even the NVMe, is shot in foot). Anyone in need can buy without fear
Buying arrived fast, correct and well packed. Product 100% original. Exceeded my expectations.
Great stuff. Delivery fast 10 days.
wroks 100%
It works great on my Macbook Pro Mid 2012, I'm satisfied with my purchase, I arrive in 3 weeks.
I take it 2 times. The disk is satisfied, it works perfectly. Seller recommend.