SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The post of Russia came. Works like this: 5 seconds Blue, remembers 10 prints, Burns green, you fill 10 more. To throw 12 seconds to keep the red on, confirm with your finger that is programmed, then discounts.
Come quickly. A little scratched. Does not open and constantly Burns Red. Do not know if it will be possible to open it for configuration
-Hello dear store. -I have recovered my money. -But I have received the order after it. -I have therefore back salesman. -Good product. -Many thanks.
Overall great product!
Long failed to program the lock. But in the end it turned out! Works flawlessly.
good product. High quality.
Im very happy with the product
Came in four days. Discharged completely. Charged in 5 minutes almost. Let's see how much charge is enough. Recognizes the finger from the first time.
Came in four days. Discharged completely. Charged in 5 minutes almost. Let's see how much charge is enough. Recognizes the finger from the first time.
Ordered 2 locks, the quality is excellent. Thank you store!
Seller recommend All as in description
Rýchle doručenie , funguje good, dobrý predajca :)
Received in 1 week. Top. Well packed. Not experienced because is to offer
Very Good item Thanks
Perfect. It works great. Highly recommended
Works well and super fast shipping
I am happy. After setting the fingerprint works flawlessly. Nicely Made. Fast shipping.
It's just like the photo will post comments later when you try them
It's okay, and the operation is not difficult. You can protect your belongings in the dormitory without worrying about losing the key. Yes.
the product is as describe arrive in perfect condition 100% recommended
Bien
Tempi di consegna esagerati , comunque il lucchetto è di buona fattura. Per adesso è tutto perfetto...
Fast shipment, fast delivery, everything works as it should. If that was how the Russian Post worked)))
It will unlock quickly. The logistics is fast, the things are also very easy to use, and the customer service is also very good! !
It works very well, at first I had a hard time putting the print on as it comes under battery and only the red light comes out. Once you fully charge it, the blue and green light comes out and it detects your footprint very quickly! I'm so glad the truth. I hope the battery lasts long now.