SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Speed of unlocking, ease of fingerprint recognition Very good.
Very happy with the purchase. I'm coming very fast. The lock works perfect and is very easy to set up. At one point you set two fingers as an administrator and then you can set up to 10 fingers. I 've set up mine and my wife so we can both use it.
Thank you! Received exactly as in the description.
Вроде работает!
good item
It came to a liho; I kind of ordered yesterday, at the Post Office came without problems smska, immediately came to take the charge full tested, I recommend everything in its best form, thanks to the store and the delivery service, in Kharkiv, everything came in its best form, thanks, quickly qualitatively and angrily, I'm in shock cool and keys do not need to carry a bunch of pockets and shake so as not to sow somewhere! .. 10000000.!.300.%.!
Received this morning very well
thankyou for on time delivery
Came quickly, works.
Bon produit. A recommander
всё работает, рекомендую
It works perfectly.
All good
Perfect and very fast
I didn't get it straight. But as a result, it is. Salesman, sociable. Answers questions.
The Castle of norms, though did not immediately understand how to program it
Cool
Working fine, easy to use.
Funciona perfectamente. Se pueden añadir varias huellas.
Excellent quality. Package arrived in good condition. Good work!
Hello! I got the lock, it's fine. The description of the goods corresponds. Instruction in English. Fast shipping.
Very fast. Recommend.
FANTASTIC
In Mo-in less than a week. Cdek-om drove straight to the apartment (did not have to go to the Post Office). They came out. After charging, they earned. The castle is not bad. I use the same for more than a year (on the mailbox)-I have not once charged.
good, thanks so much