SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OTIMO...
The clock works super well this super well done I'm using it and Enchanted
Received the product in perfect condition, will get use to evaluate in future
I got very well packed and I love the design I set it up smoothly with my Xiaomi mi9a missing if you use it and see if you perform the functions you have I will leave comments with the test
Arrived on time and working perfectly!!
It disconnects from the mobile more times than desired and does not reconnect on its own. The Android app is quite improved and should have a Spanish version. Instead I was surprised at the battery life, quite well. If you look at what it costs, it's not a bad buy, but it's not a wonder either obviously.
Very long went the order in Saratov 55 days
The watch works well. The blood pressure measuring is not accurate - although I did not do the calibration yet. The pulse meter is ok. The sleep analysis is cool, I like it. The message handling is ok, although the special accent characters appear with another font, it isn't bad, just not very nice. I think the stuff is good for this price. I recommend the product and the vendor.
Lindão, very good!
No issues, very nice watch for the price , looks well...
Good article, and good store.
Recommend. Watch fire. It's like the description.
Shipment can in 8 or 8 days dotarła to my home mega quickly AND watch for the checkout worth even very! Recommend
Perfect.super!!!!
perfect ! thank you
The watch is very good, the bad thing is that it takes a lot to get there by chile Post Office, but it's already in my hands
Очень быстро отправили
Excellent as the description
Works perfectly, remains to see the autonomy
Ok very good and beautiful
Watch very good use the gym and supports the exercises only had problem since it caught after a few days back to work.
Come quickly. They look cute and high quality. Really long hold the charge, but lie. On the Run showed 4 km instead of 15, about heartbeat also have doubts. I'll try to replace the native application with another.
Watch top. Satisfied with the purchase.
It is exactly how it is promoted. Looks good product. The charger is magnetic and only works in one position.
Product as picture, all ok…