SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing, kid appreciated! Mega fast shipping! The only thing that confused me-why are the animals on the sides so sad??
Hi there. And so, the minus of this model, a night light (projector and other, as you do not call it) made slightly fragile. Plastic, there is plastic. It does not rattle, it does not knock and does not hang out in it, it pleases. Packing is weak, carton box, wrapped in 2 E films. Another minus, did not pay attention when buying, it's on batteries. Standard AAA batteries 3-pieces. Pluses. Quite well shines. Overflows of flowers are smooth. The music is really pleasant and calm, even the sounds of rain are or night singing birds. Very cool. Music also goes smoothly. There is a sound adjustment +-. In general, took as a gift, for birth. Let's see what the baby's parents say. But, I'm happy. In his 28 years, zalip bread than a child. = D They did not communicate with the store. I asked to throw out Aidi parcels for tracking by mail, replied within 10-15 hours. I think time difference plays a role. Ordered 14.11 and today 27.11 took in the mail. It all came out, whole. Ordered delivery from Russia. Later I will try to complement the review.
Nice night light. Thanks store :)
Product arrived in great condition and comply with the expected… Like
A good thing, everything works, everything likes. The only long waited and thought the toy would be larger. Thank you. Recommend.
My kids LOVE this lamp! We were having a lot of trouble getting our 2 year old to stay in bed and fall asleep without having to resettle him repeatedly. The night we put this projector in his room, he stayed in bed and fell asleep faster than he has in a long time! My daughter loves hers too.
I did. Shipping fast. Very light plastic. 8 melodies animals only, others have not yet found, I will deal with later. Recording for 10 Shok, so that the fairy tale will not be able to record, in general, a Delta purchase.
Many functions of the night lamp, by weight light, does not rattle and does not roll anywhere. The order is very satisfied
Great projector. Pleasant music, mode with automatic change of stars, fast delivery by courier. I recommend!
I’ve gotten this projection toy for my 4 year old niece and nephews. They love it. It’s not the best quality, but it works. The kids love the stars. I think it’s a perfect gift for little kids who sometimes aren’t exposed to the little things that can create awe and fun memories.
My baby couldn't be happier! Happy I bought it...
Everything perfect
We ordered this for my teenage daughters galaxy bedroom. We are renting our home so we could not paint stars or put glow-in-the dark stars up; so this was a perfect solution. She loves it! It lights up her room well.
Courier in Moscow for a week. A good projector, the music is pleasant! Recommend
Is working
Toy class store well done
Все работает. Ребёнку нравится
Very cute night light. My kids love it. It has multiple settings. Can be used with or without the scenary and colors change. You can have the stars and moon or just plain light if you need. My kids are so excited for bed time now because they can’t wait to turn on their night light. I would recommend this. It’s worked great so far over the last week.
I've had this light for about a month and love it so far. I got it for our 2 month old. She loves to watch the lights move around on the ceiling and it keeps her calm and intertained. You can choose different colors and patterns for the lights.
Super thing for such money... I recommend who has children...
가격대비 구매 만족도 좋아요 다만 빔이 약한건 있네요 하지만 애들 사용하기엔 딱 좋아요
Packed well. At first I ate the money, but then I broke up and I do not regret a gram. Very good for a gift who has 5 children. awesome lamp night light! To buy strongly recommend. The child fell asleep under the sound. 10 points out of 5
Cool night light! The child is 1 year old, with pleasure falls asleep under the starry sky. Very easy control, a large selection of melodies (pleasant), you can adjust the sound, you can adjust the color of the starry sky. In the morning, the child himself can turn on the music by clicking on the animal he likes on the night lamp. Delivery is fast, everything is packed neatly. I recommend this product to this store.
Excellent night light, good music, stars glow, everything works. Only the music of the piano seems to me strongly rhythmic for falling asleep, it was possible and calmer.
Everything works. There is a record. everything glows down. home delivery. quickly. Thank you. While the parents appreciated)))