SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didn’t get anything. But got a refund
Very good product, quick delivery - store is highly recommended!
good
Pretty good sound for the small and cheap q is
very cool indeed..
Great quality, fast shipping i really like it.
The column is just a bomb!!! And the quality of performance and sound. Metal case, rubberized base, just in hands it's nice to hold. The sound is super. Happy as an elephant! Delivery in 3 days (Moscow).
Something hit the box but excellent
I order the second time. This time as a gift. Delivery fast to door.
Split off the only one to have four yoga women Venus condition dont buy shiny heavy so ~^^ like effective ~~
Perfect, the sound and the quality are great! Thanks! I highly recommend!
Shipping is very quick and high sound quality caustic emergency is quite good
Looks great and plays. Super!
I order already 4, 1 myself and 3 for a gift, the column is super, the sound is a bomb, for their money is an ideal option. Delivery 11 days to Ukraine!!
Column Super, sound bomb, for your money is an ideal option. Delivery 11 days to Ukraine!!
Item as announced
The best speakers, I recommend. Very good sound, thank you.
Quickly clear
Good product. Excellent value for money. Good volume and speaker terminations. Delivery time has been the fastest since I bought in Ali, only 11 days from China to Chile.
What sound! Impressive! I highly recommend! That said we will see the use in time but the product looks really good quality! Amazing!
Great little column. Together with the cover. The product corresponds to the description. Seller recommend.
Size-in the floor of the palm of the female but heavy. The sound is positively surprised. In conjunction with the company in the run-a good result. Recommend.
Looks firm:) Sound is mono. Does the function. Will try to throw into the bathtub to test IPX67 :D
This little girl plays well. Heavy for its size
Genial