SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly satisfied, cost-benefit
This time the watch came sooo fast. The clock itself is so-so, the testimony is about average, but for a gift, the 4-year-old will go.
This time the watch came sooo fast. The clock itself is so-so, the testimony is about average, but for a gift, the 4-year-old will go.
Received HJ, same description. Can connect to phone, the app that used was the FitPro looked pelonqr Colde, and downloaded play story. Looked some tutorials on YouTube and could easily.
The store cute put a gift. The clock was beautiful and not scratched, but I still got to the house lost, so know work or not: D
2 vez que compro por essa loja e vendedor recomendo, agora me mandou ainda um presente
Veio bem rápido mesmo com atraso devido ao vírus, recomendo produto bom preço
prodotto buono,venditore preciso e onesto. consiglio di acquistare.
Worked one day and no longer turned on.
товар шёл очень долго, а так браслет нормальный
шло очень долго часы за свои деньги пойдут, законнектились легко, приложение не большое, вибрируют. Из минусов - уведомления только звонки, смс, ватсап и инстаграмм. Остальное очень китайское типа вичат и еще какие-то значки, которых я даже не знаю. Вайбер и Вконтакте не вибрируют. Честно - лучше купите браслет сяоми и не жмотьтесь.
Excellent product. Arrived relatively fast. Very functional. Will buy more.
The bracelet is good, scanned the QR code with the instructions of the phone, immediately found the right application for the bracelet. Downloaded and used, the bracelet quickly synchronized with the application on the phone
заказ пришел быстро.товаром очень доволен продавца рекомендую
My product was to arrive in Aug and arrived 28/07
Ordered from this store a second time fitness bracelet. The first time was all right, but this time was not a good time. The watch does not connect with the smartphone. Actually tried everything. Result zero. Opened a dispute, from the evidence took a video. The seller immediately agreed to return the money. I was preparing for the worst. And here at once a positive result. For this, thank you very much to the seller. Well, he won't check every bracelet. Definitely the seller I recommend!
коробка была помята , с ней явно играли в футбол , а так часы вроде норм
шло больше месяца. но всё норм
Нормально
Браслет получила, ещё полностью не разобралась. Пока вроде все норм
Часы пришли во время,все работает...только зарядка держит очень мало,только день! ...и давление конечно показывает не правильно.
Доставка чуть больше месяца! Качество хорошее , работают нормально, мне понравились, подключение без проблем
Box come totally destroyed poor quality packaging
Коробка немного помята , но всё работает . Продавца рекомендую.
Second time I already buy. Came all the good everything super works, everything connects without problems. No words. To the store doolnng store-respect and Ali.