SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product delivered with 15 days in bh/mg/Brazil, testing OK in Windows and Android. Excellent Product, recommend!
Джостик подключается. На экране появляется курсор и все. Пробовал разные игры не получается. Может что не так делаю
Thank you very much, excellent game pad, delivery within three days, very quickly. Very high quality, many thanks to the store and the delivery service. They gave it directly to the hands!!! Thank you. The product fully corresponds to the description, everything works fine.
Excellent joystick short Ping, easy and fast connects convenient
I am totally happy! Perfectly connects to the smartphone, the Mount holds the phone well. Works without complaints!
Ist sogar mit kleinen Handy Halter angekommen sehr nett :)
Perfect
спасибо большое за геймпад, всё работает... подобие в магазине стоит на порядок дороже
The description is so accurate that the GamePad came in a usual bow for parcels without any air sausages for protection. But it's okay and no damage, it pleases me. Buttons are cool, especially triggers really liked. Gamepad from the Russian Federation came to Belgorod for 5 days (or 6). Delivered Courier, I had to ride after it because I live outside the city and chose delivery to the city (completely my jamb but for me this is the best option) connects both on Bluetooth and on the transmitter in the kit. There are two modes (the rest have not yet found) the first mode is game as a normal GamePad and the second is a mouse and volume keys and music on. To connect to Bluetooth, you need to set the home and X button for 5 seconds (like) and it will appear in the Bluetooth search list (it's clear that the phone needs to include Bluetooth and start searching for devices. I decided it did not immediately have a name from the random letters and numbers and keyboard icons but after connecting the name changed to GamePad. I liked the quality, recommended
Packed well, everything works. Seller recommend.
Came bystoro 2 weeks by new mail, but not all games support!
Геймпад просто огонь!!!
Came to NSC for a week! Was surprised, everything works... Producer I recommend, packing vacuum + pudyshki)))
All as in the description has not yet checked, but I think I will deal with it. Thank you store.
Great gamepad.
All Super
Top of the top it works very well store very very very serious I love.
Ordered 8.01, at the Mail received 25.01 in Omsk. Delivery fast, took for the tablet, legalized everything quickly, all as in the description. To the store respect, I recommend it.
Everything is super. it's coming, it's working.
all, ok
Enjoyed. Recommend.
Delivered quickly enough, everything is whole. Thanks to the store for a gift stand for the phone. There are difficulties with games without support for gamepad on Android, and otherwise excellent.
Tal como na foto.
The GamePad is working, to the phone and PC connect without problems.
Ок