SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The three discs arrived well protected, with 3 to 4 bags damping impact, in an additional protective bag. The boxes were fine, except for one that had a slight dent, but mostly aesthetic. Products look generally good. I only opened the higher-capacity disc because it's the one I'll use. I still don't have the means to prove it, because I'm missing a source of power to assemble the entire computer. About the store. Reliable, watch your answers and I had the "bad luck" not knowing that the first week of October there is an event in China, which took nearly 13 days to process the purchase. Despite this, since the order came out to get to my house, it will have been approximately 23 days. I'll buy back in the future. PS: When I have the computer armed, I will upload an additional feedback with photos and feedback on performance.
Good product, as advertised.
Original product Quality 100% Was great purchase, a very good price for a product great quality Take 20 days since post for delivery Pernambuco ..
It works fine but I know I can get more performance out of it. I guess when I update the plate it'll be triple fast. At the moment it works with an M.2 NVMe adapter on a pci-express x4 plate. He came without a single blow and sealed properly.
Product as described in AD. Came well packaged and sealed. Recommend.
Arrived ahead of schedule, 21 days to receive in Coast/PE. Already installed a 250 GB notebook Lenovo IdeaPad S145 and the Machine's flying. Very good!! Recommend.
Madly fast, less than 2 weeks, the computer flew!
Hi my friend I received my package today it works very well I am very satisfied thank you very much
Product came as described, beautifully packaged, in perfect condition and ahead of schedule, waiting for my mother board for power test effectively!
Original product, can buy without fear, HK post arrives very fast.
The item arrived in perfect conditions, the standard package is very good but if you want extra protection for the box the reinforced package will be a good option.
Order arrived in perfect condition. Arrived in 15 days. Not taxed. To buy back again with this store.
The product arrives in less than 2 weeks, when the other components arrive I comment on the results
Excellent! Perfect equipment arrived fast
Good article
Everything works fine!
The product comes in smoothly.
Very fast shipping, 8 days to deliver in Brazil. After put on PC I complete the review.
Excellent product and fast delivery.
Very fast, and all OK
Reliable Seller.
Everything seems to work perfect I arrive in 20 days to Acapulco, Mexico
The product fully corresponds to the description. Delivery to Moscow 2 weeks. Everything came in good condition and working. I will complement the review when I collect the system unit, completely and make measurements of the speed, I will post screenshots. I am very pleased with the purchase, I recommend the store!
Product as the ad
O produto chegou muito rápido! Produto original