SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produto original e funcional.
Produto excelente. Instalei no Samsung X51 2017 que vem com slot nvme pcie. Parece outra máquina. Ssd não vem com parafuso (sem problema). Vendedor ching li de parabéns! Envio logo após confirmar pagamento(1dia). Em 1 semana já estava no BR. Problema é interno. Quando chega passa dias na alfândega e depois correios. Bem embalado. Não foi taxado.
perfect !
It's been two weeks. Like everything is OK, I do not see any sense in the photo. Let's test it.
Excellent original condition!!!
Package arrived, sorry for the dispute
Packing original.
Perfect, original. Sorry that came with the screw.
Great buy! Original product, recognized by Samsung magician. Arrived very quickly, in 8 days. Recommend!
Very fast shipping, thank you.
So far is working perfectly. Not taxed and
New product, original, well packed, arrived in perfect condition, delivery super fast, bought the product on 03/01/2021 and was delivered in 19/01/2021, totaling 16 calendar days after the purchase. Not taxed in customs, product delivered in Santa Catarina. Reliable store, recommend buying, can buy without fear. Only Waiting my video card arrive to complete my PC.
He arrived a lot before the estimated deadline, box in very good condition.
good store
Produto veio na caixa lacrada (inclusive o manual), sem nenhuma marca de uso qualquer imperfeição (visual), certamente se trata de um produto novo conforme anunciado. O que mais me impressionou foi na agilidade do envio, realizei a compra dia 18 dezembro e chegou dia 24 (interior de São Paulo) só tenho a agradecer e parabenizar toda a equipe da "Samsung Global Online Store" já estou programando mais compras com este vendedor, muito obrigado, aos brasileiros que desejam comprar, fiquem tranquilos vendedor honesto e profissional. Não fui taxado.
Exactly as the description. Well packed and protected. Fast Delivery
The drive has arrived, I have not yet checked how I will check.
excelente
Very good! Extremely fast, hit 3mil by 2.2mil, great purchase.
ok nice
Flew. Arrived fast too. Had no threat rate and well packed.
The product arrived very well packed and on time. Great quality.
Great product and package! 20 days to Rio Grande do Sul
Excellent, super recommend.
Had a slight problem with the office. But the product was found and it is working perfectly in my Acer Aspire 5. Despite the communication be a little bad, the store itself is very reliable. Can buy without fear.