SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente producto y muy rapidos en la entrega. Gracias.
Civic 4D cylinders. The stripes aren't bully. This is Nagar. He'll play. You can't see anything with the mirror.
All is well
Norm
Hu. Nya
Very good !!
Very long delivery.
Perfect good quality
It works perfectly. It's come very fast.
Packing is good. Everything is set up and Rabo rushes. When the camera with the phone on WiFi, only then start the application. I took with discounts and coupons for 650 rubles. At a cost of 980 rubles. Accordingly, the quality of shooting for such money. For household needs will do.
Perfect!
Sent in 7 days from Russia. The quality is excellent, I recommend the store. The goods sent the next day after order
Perfect, works very well, fast shipping
Corresponds well to my expectation.
The product arrived as AD. Thank you
Fast shipping. Camera with fair image quality. Very easy setup. Good overall Note
Delivered quickly, by courier home. Everything works
Very fast shipping, it took only fee days to bring me my goods :) Endoscope have really good image quality with that low price.
The goods arrived in time. Well packed. Quality is good. In operation we will see how it will be.
Works very well. Good resolution
Image quality leaves much to be desired, 1200p is very doubtful who takes for engine endoscopy will not work .. The only thing that they can see, the presence of Nagar on the Pistons, well, the piston itself, no more :)
Fast order processing and delivery in 9 days. The quality is excellent, I order again. Of the minuses-economy version of the package, previously there was a better quality, as in the second photo.
Camera came quickly quality Packing good all is whole The complete set corresponds to the camera works the picture quality is good only minus there is no translation to the Russian manual.
With Android 9 on Samsung A8 does not work.
Cdek company disgusting delivery, call and constantly transfer delivery times, although the goods in the city had to go to the cdek department to spend their time, chase Courier 4 days ate received in cdek department, although the delivery is paid to the doors and the Chinese store is all Nord