SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick and great response、good thank you.
Excellent quality
The headset is very light and most of the time I forget I am wearing it. Very comfortable. Im a driver,I drive alot for work so this device
Everything is like in the ad! Delivery is very fast in Moscow
these are excellent wireless earbuds with the latest technologies in a small integration.For the price it is quite a bang for the buck!
I was a bit skeptical that these would produce quality sound at the low price they are listed. Holy cow am I surprised! They LOOK amazing, they SOUND, amazing and the PRICE is phenomenal!
Headphones fully correspond to the photo and description. Connected quickly. The sound is very powerful, but not clean. There are no other claims. I recommend and the goods and the store
Headphones of good quality, fast delivery, comfortably sit in the ear, quickly decided on Bluetooth, clear sound, wife in delight long dreamed of such, the gift was a success
Headphones are whole, the instruction is clear. Both headphones are working, Bass decent. They look beautiful, in the ear to hold perfectly,. Everything is fine, the sound is excellent.
Sound decent. Delivery four days.
excellent, looks stylish, fast delivery. thanks!!!!
Top for its cost
Excellent headphones came within a week by courier, work well, connect without problems
I was a bit skeptical that these would produce quality sound at the low price they are listed. Holy cow am I surprised! They LOOK amazing, they SOUND, amazing and the PRICE is phenomenal! I loved the packaging and as soon as I pulled them out I went to charge them only to realize they were already just about fully charged!
Sound is Crystal clear amazing. They charged up fast they hold a long strong charge.they're so comfortable and snug fit in your ear you forget you even have them in there they do not move they do not fall out till you take them out.
Headphones Super! Headphones connected without problems. In the ears sit just fine. First impression, just delight. Let's see how they will show themselves in the future. Thanks to store for fast shipment.
I ordered my husband as a gift. I checked them. After giving her husband will write off the result.
bluetooth 5.0 wireless earbuds with HD stereo sound and amazing bass sound very clear and when you listen to a movie it's like you're inside. They are very easy to connect to your cell phone, after the first pairing and only when you store it in the charging case, you close it and reopen it automatically. They are perfect for exercising with them because they are resistant to sweat and rain. They also include several eartips of different sizes.
We got there very quickly. Sound good. He put fire under himself. I'm happy with the purchase! Advise!!!
It is very beautiful ,high quality ,great store ,like the picture completely
Polecam.
Came quickly, work, sound acceptable.
excelente
Good quality! Thanks
Very fast shipping, as described. I recommend this shop. Thank you very much :)))