SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my recent earphones were the airpods but I found it extremely annoying because it would fall out of my ears often when working out. I bought these and started to use it on my regular run in the morning. The sound quality was good. The best part about these earphones is that it comes with multiple earbuds, I found the default one fit the best. These STAY IN MY EARS VERY WELL, even after a long run!!!! the Bluetooth connectivity is super impressive. and battery life is great as well!.
Astounding quality, gorgeous color, and the sound quality is extraordinary,5/5 stars.
Excellent! thank you to the store! the goods are such that you do not need to overpay for the brand-5 +.
Excellent headphones, the sound is super. Shipping is fast, like shipping. Before the old shard in two weeks. The store and I recommend it.
It's okay, the store is good. Quality at altitude! Recommend.
Nice headphones for its price. I was long time looking for affordable headphones set for running. I hesitated before buying thinking that it may be some low quality item but was positively surprised. I really recommend this headphones for those who look for price versus quality perfect balance.
The order came very quickly to St. Petersburg in 7 days. The box is whole, packed well. Headphones work. I will watch how long they will last.
Easily the best purchase I have ever made. I was skeptical but this little thing exceeded my expectations by far over 1000 percent.
Very well hear and when talking and listening to music. Can not are soooo loud dzwięki, but completely sufficient. Warmly recommend.
All very well. I 'd give the sounds 4 stars
Just arrived will start to charge and let you know how good they are.
Headphones came to Norilsk for 7 days. I still do not know the quality. Were completely discharged in an hour of 100%. Charging enough for 4 hours one ear
Perfect! was delivered very fast. The quality is good. Thank you! I'm very satisfied!
Came very quickly to novosib. delivered the courier. Quality at altitude and sound super. Seller recommend. Earphone satisfied
true to the picture
bien
It took a while to get the earbuds to work together - I kept getting audio in only one ear at a time. After a bit of persistency and some help from the store, managed to get them working. I am pleased that I didn’t give up on these, as they are very small, fit well in the ear, and don’t feel like they will fall out. The sound quality is very good too - both for listening to music and calls. Overall, I am very satisfied. Shipping to Hong Kong was also extremely fast.
Nice
The order came in full set and in normal time (for 30 calendar days, when you take into account new year's holidays). True, unlike exactly the same headphones that I previously took in the same store, the box was very different. Also, the joy of buying was overshadowed by the fact of a production marriage. One earphone was not working, but the charging case itself is smaller. But the store honestly and without a long correspondence reimbursed part of the cost. I really hope that this is just a production marriage, because I do not trust the store yet. Thank you for your work and understanding.
All OK! Everything works. Quickly delivered from a warehouse in Russia. Thank you!
Quick and great response、good thank you.
Сегодня включил и первый раз. Брал на подарок. Играет отлично для своих размеров и цены . Качество изготовления на высоте, к телефону подключилась сразу и без проблем. Однозначно рекомендую.
Excellent hearing aids, very good purchase,
The goods came. The quality of excellent headphones came 50 percent charged.
Excellent quality