SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Chroma Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thechromashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in a week, although at first it was expected weeks 2. instruction in English.
Everything works fine. Fast shipping. There were false actions. But this is my fault. Removed all sensors. I refixed gircon. On the Magnet there is a label from the side that it should be fixed to the sensor. Tied it to zone 1. motion sensor to zone 2. and no more false positives.
excelente
Goods of zadoveniy, delivery shvidko.
Got the alarm kit. Delivered in less than two weeks. Menu for Russian. Turned it on. Communication with sensors did not check. I'll check out the extra.
Fast to lack of proof.
As long as norms
All good fast shipping
Everything works, it came pretty quickly.
Works, we order the second one. The first did not work an additional speaker (Siren), we did not need it, so it was not critical.
Everything, ok fast delivery
The signal came in a week. I liked the quality. Works for more than a week in a metal garage. At temperatures-6 in the room of glitches is not observed. For my purposes, that's it. In setting problems did not arise.
Моментальная доставка. Еще не устанавливал. С виду все не плохо. Датчик движения реагирует на собаку и горячие предметы. В целом пойдет. Спасибо продавцу и это 5 звезд.
Delivery within three weeks. The declared functions perform. Corresponds to the photo and description. Everything works without problems.
Meest Express доставка 82 дня. Товар хороший, надеюсь не подведёт.
I advise everyone Super! take on more complete with extra will not be I took the simplest now I regret
It looks good, missing to test it.
Put at the cottage, everything works, Orlets, notification to the phone sends through the phone, which gives out Wai Fay. To him, the Wi-Fi camera is fixed. Goods satisfied
Everything is perfect. Well packed and protected. Good Seller.
Everything matches. I order not the first time, the block was noticeable
Delivered to Moscow in a week. The workmanship is very good. Sensors work, there are no batteries for them in the kit, it is necessary to stock up in advance: for gercons quite rare A23 (one in each), for infrared sensors of three pieces of AAA batteries, for smoke sensor type "krona". In the key ring are already 2032 tablets. The manual is translated into Russian strongly coryano, some moments it is impossible to understand it at all, but it turned out. But you better look for a video in the Internet to break your brain. Annex G13, IMHO, raw. It does not have feedback to count the settings from the central block: if you set up a block from another phone, then on your Tlf. You will not see these settings. And it works somehow "once", I did not understand why. Three times I did a reset of the alarm after the settings, because it does not call on the phone, then suddenly stops. The reason did not understand, maybe some wrong setting somewhere. But in the end, everything works. Then check in!
It was not fast but not long. First it was tracked and then it stopped. I brought a courier. In appearance, everything seems to be well yet did not include did not try. As soon as I unplug.
All in the kit, everything works. To Wi-Fi connects, the siren screams. There are no batteries in the sensors, but they were bought in advance. The order was issued from the Russian Federation, the delivery took 7 days to St. Petersburg. Couriers carry only in the afternoon to the home address, naturally everything is at work and there is no one to pick up. That was the only problem, had to ask to change the delivery address to work. And so there are no questions. The control unit itself and the sensors are pleasant and look quality. Thank you.
All right, installed with YouTube tutorials.
The product 100% corresponds to the description. The store is always in touch, responsive, very good support for the buyer. I recommend this store. The product is 100% as described. The seller is always in touch, supplier, very good customer support. I recommend this store.